Program Number: 10-154-4
School Year: 2018-2019
Associate of Applied Science Degree
Campus: Fond du Lac, West Bend
Moraine Park’s Information Technology - Technical Support Specialist program provides students with the skills to support microcomputer systems and their users in both stand-alone and network environments. Coursework offers both the theoretical and hands-on training to perform a variety of computer functions such as installing hardware and software, troubleshooting and repairing, providing computer and system maintenance, and having the knowledge of common software applications to assist others.
People working in this field require skills in communication, time management and organization, as well as mobility and a willingness to work long hours. They also need to be detail-oriented and be able to prioritize their work and have a desire to learn new things. Typical jobs include supporting the end user, setting up new computers, troubleshooting/repairing computers, staffing a help desk, training end users and writing procedures. Advanced standing for skills gained through work experience is possible. Leads toward A+ certification.
Statewide Median Salary for Recent Graduates
- $134.20 per credit (resident)
- $201.30 per credit (out-of-state resident)
- Online students are not charged out-of-state fees.
- Fees shown are 2017-2018 fees; 2018-2019 fees will be available as soon as they are approved.
- Please refer to the MPTC Student Handbook for additional enrollment fee information.
- Manage information technology hardware.
- Manage software.
- Support computer networks.
- Provide end user support.
- Solve information technology problems.
- Demonstrate customer service skills as an IT professional.
- Technical Support Specialist
- Help Desk
- Support Technician
- PC Technician
- Submit the college admission application.
- Submit the $30 one-time fee.
- Submit high school and other official college transcripts.
- Take the college assessment test (ACCUPLACER, ACT or other). The ACCUPLACER assessment can be taken at MPTC.
Please visit the Admissions page for general information.
|103-159||**Computer Literacy - Microsoft Office||1|
|150-102||Introduction to O/S||3|
|801-136||English Composition 1||3|
|809-1xx||Behavioral Science Course||3|
|150-143||Linux Network Administration||3|
|154-113||Help Desk Concepts||3|
|154-116||Computer Software Support||3|
|809-1xx||Social Science Course||3|
|150-141||Computer Network Installation||3|
|154-117||Computer Hardware Support||3|
|154-125||Mobile Device Management||3|
|150-115||Emerging Innovations in Technology||3|
|154-134||IT Technical Support Specialist Capstone||3|
|809-1xx||Social Science Course||3|
|Total Program Credits and Institutional Requirements||63|
** The credits for 103-159 Computer Literacy-Microsoft Office and 890-101 College 101 are Institutional Requirements for graduation.
For additional information on program curriculum, prerequisites and general education course options, please contact your advisor.
Check out the Credit Transfers page for more information.
*Enrollment may limit the campus availability or delivery of certain courses.
Students can earn both the Information Technology - Network Specialist and Information Technology - Technical Support Specialist associate of applied science degrees in only five terms by following the Dual Degree Information Technology - Network Specialist and Information Technology - Technical Support Specialist program guide.
For co-curricular activities and opportunities related to this program/certificate, click here.