Apprenticeship│9 Credits│Fond du Lac
Information Technology (IT) – Service Desk Technician Apprenticeship
Gain the knowledge necessary to provide incoming technical support and manage IT projects with the Service Desk Technician Apprenticeship at Moraine Park Technical College.
Information Technology – Service Desk Technicians are tasked with fielding incoming technical support communications and tickets; troubleshooting; communicating over the phone, email and online chat; and resolving user inquiries. Additionally, they may schedule maintenance on computer systems and teach clients to use software programs.

What You’ll Learn
Students will learn how to manage various IT projects and consult with staff, users and management when needed. They will gain proficiency in troubleshooting hardware and software problems. Graduates are skilled in providing technical assistance and answering inquires to resolve issues. Students also learn the importance of creating and maintaining training and other documentation.
Program Outcomes
- Process incoming customer contact (call/ticket/chat)
- Triage the issue
- Communicate triage results with customer
- Solve the issue
- Escalate the issue
- Follow-up with issue
Students interested in an apprenticeship do not complete standard admissions with Moraine Park.
Interested students/employers should contact the training representative listed below to start the apprentice/employer apprenticeship contract application:
Lavelle Gill, Apprenticeship Training Representative
Phone: (262) 340-1143
Email: almonl.gill@dwd.wisconsin.gov
Learn more at www.wisconsinapprenticeship.org
Registered Wisconsin Apprentice
Special Provisions: Complete Series 6 Certification
Minimum Qualifications:
- Be at least 18 years of age
- Have a high school diploma, GED or equivalency
- Have a valid government-issued photo identification
Career Opportunities
- Service Desk Specialist
- Computer Support Technician
- Technical Analyst
- Help Desk Specialist
- Help Desk Analyst
- Tech Support Technician
Several factors influence the total cost of your degree, including enrollment fees, the number of credits required, textbooks and equipment. Financial aid can assist with those costs.
The following estimated costs for completing this degree are based on the 2023-24 academic year and are subject to change. For further details, please visit the estimated cost of attendance page.
Training Period
- 1-year apprenticeship under the hybrid model (both time-based and competency-based)
- 2,000 hours on-the-job training
- 144 hours over 12 months
- Complete Transition to Trainer course in the final year
Working Conditions
IT – Service Desk Technicians generally work in an office environment and spend most of their time using computers and viewing computer monitors.
High school dual credit provides high school students the opportunity to earn college credit while in high school, without leaving their high school classroom. The courses are taught by certified high school instructors using technical college curriculum, grading policies and textbooks.
Has previous life experience already helped you build knowledge and skills applicable to your studies? Applying previously earned credits to a program of study can save you both time spent in the classroom and money spent on tuition and fees.
Transferring here is easy! You can transfer in prior college work by submitting official college transcripts or get a free transcript review.
Financial Aid is provided to aid eligible associate degree and technical diploma programs with 28 credits or more. Processing can take 6-8 weeks after a student’s completed Free Application for Federal Student Aid (FAFSA) is received.
Financial Aid is available for associate degree and technical diploma programs (those that are 2 semesters in length and typically with 28 credits or more). Processing can take 4-5 weeks after a student’s completed Free Application for Federal Student Aid (FAFSA) is received. Visit the Financial Aid page to learn more.
Our recruiters on any of the three campuses are ready to help you plan your future!