Technical Diploma│1 Year│30 Credits│Fond du Lac, West Bend│Eligible for Financial Aid
Information Technology (IT) – Help Desk Support Specialist
Gain the knowledge necessary to provide help desk assistance and manage IT projects with the Help Desk Support Specialist program at Moraine Park Technical College.
The Information Technology – Help Desk Support Specialist technical diploma prepares students to provide support for a wide-range of technical issues. Students learn how to troubleshoot issues related to software, hardware, or computer systems. Graduates are prepared for entry-level information technology jobs that involve providing technical support and assistance. An emphasis is placed on customer service and communication skills.
What You’ll Learn
Students learn how to manage various IT projects and consult with staff, users and management when needed. Students will also earn the Google IT Support Certificate. Graduates are skilled in providing technical assistance and answering inquiries to resolve issues. Students also learn the importance of creating and maintaining training and other documentation.
The courses in this technical diploma transfer into the Information Technology – Technical Support Specialist associate of applied science degree.
Potential careers include, but are not limited to, the following:
- Computer Support Specialist
- Desktop Support Technician
- Help Desk Technician
- Information Technology Specialist (IT Specialist)
Consider earning an associate degree along this pathway.
Moraine Park’s admissions starts with the online application. The admissions steps and financial aid process can take 4-5 weeks for some programs, so plan ahead.
View and begin standard admissions steps.
If you have any questions or need help with the process, please contact us at admissions@morainepark.edu OR 920-924-3200, TTY/VP:Use Relay VRS.
Tuition Costs
The cost of your degree depends on a number of factors such as total credits required, textbooks and the financial aid you receive. Some programs have additional costs such as uniforms, technology and equipment.
Please refer to the Tuition & Fee Information for enrollment fee information.
Cost of Attendance
Cost of attendance (sometimes referred to as the “sticker price”) is the maximum amount of money it costs to attend college for one year and is used to determine your financial aid offering.
While attending Moraine Park during the 2023-24 school year, your estimated cost of attendance for one full year includes tuition of $4,375 (15 credits for fall and spring semester), fees of $338, food and housing of $4,052 (if living with parents, $9,614 if living on your own), books and supplies of $2,061, personal expenses of $2,245, and transportation of $2,007 for a total of $15,161. Your direct costs (those costs paid directly to the college) include tuition & fees. The indirect costs (costs not paid to the college) can vary from individual to individual and your own personal needs.
High school dual credit provides high school students the opportunity to earn college credit while in high school, without leaving their high school classroom. The courses are taught by certified high school instructors using technical college curriculum, grading policies and textbooks.
Has previous life experience already helped you build knowledge and skills applicable to your studies? Applying previously earned credits to a program of study can save you both time spent in the classroom and money spent on tuition and fees.
Transferring here is easy! You can transfer in prior college work by submitting official college transcripts or get a free transcript review.
Financial Aid is provided to aid eligible associate degree and technical diploma programs with 28 credits or more. Processing can take 6-8 weeks after a student’s completed Free Application for Federal Student Aid (FAFSA) is received.
Our recruiters on any of the three campuses are ready to help you plan your future!