Information Technology – Help Desk Support Specialist

Program Number: 31-154-7
School Year: 2020-2021
Technical Diploma (1 year)
Campus: Fond du Lac, West Bend
This program is eligible for financial aid

Gain the knowledge necessary to provide help desk assistance and manage IT projects with the Information Technology - Help Desk Support Specialist program at Moraine Park Technical College.

About the Program

The Information Technology – Help Desk Support Specialist technical diploma prepares students to provide support for a wide-range of technical issues. Students learn how to troubleshoot issues related to software, hardware, or computer systems. Graduates are prepared for entry-level information technology jobs that involve providing technical support and assistance. An emphasis is placed on customer service and communication skills.

What You'll Learn

Students learn how to manage various IT projects and consult with staff, users and management when needed. Students will also earn the Google IT Support Certificate. Graduates are skilled in providing technical assistance and answering inquiries to resolve issues. Students also learn the importance of creating and maintaining training and other documentation.

The courses in this technical diploma transfer into the Information Technology - Technical Support Specialist associate of applied science degree.

Statewide Median Salary for Recent Graduates
Approximate Costs
Program Outcomes
Career Opportunities
Admission Process
Transfer Opportunities
Program Guide
Additional Information
Approximate Costs
  • $136.50 per credit (resident)
  • $204.75 per credit (out-of-state resident)
  • Online students are not charged out-of-state fees.
  • Please refer to the MPTC Student Handbook for additional enrollment fee information.
Program Outcomes
  • Answer inquiries regarding computer software, mobile or hardware operation to resolve technical issues.
  • Maintain documentation of concerns and resolution.
  • Conduct research, develop training materials for end users.
  • Confer with staff, users and management during IT projects.
Career Opportunities
  • Computer Support Specialist
  • Desktop Support Technician
  • Help Desk Technician
  • Information Technology Specialist (IT Specialist)
Admission Process

    Visit the Admissions Page for details

    Transfer Opportunities

    Check out the Credit Transfers page for more information.

    Program Guide

    For additional information on program curriculum, prerequisites and general education course options, please contact your advisor.

    Additional Information

    *Enrollment may limit the campus availability or delivery of certain courses.

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    Semester 1
    103-159**Computer Literacy - Microsoft Office1
    150-107IT Fundamentals 13
    150-108IT Fundamentals 23
    154-113Help Desk Concepts3
    801-136English Composition 13
    890-101**College 1012
    Semester 2
    152-133IT Project Management3
    154-116Computer Software Support3
    154-117Computer Hardware Support3
    154-125Mobile Device Management3
    801-197Technical Reporting3
    Total Program Credits and Institutional Requirements30