Information Technology – Help Desk Support Specialist

Program Number: 31-154-7
School Year: 2021-2022
Technical Diploma (1 year)
Campus: Fond du Lac, West Bend
This program is eligible for financial aid

Gain the knowledge necessary to provide help desk assistance and manage IT projects with the Information Technology - Help Desk Support Specialist program at Moraine Park Technical College.

About the Program

The Information Technology – Help Desk Support Specialist technical diploma prepares students to provide support for a wide-range of technical issues. Students learn how to troubleshoot issues related to software, hardware, or computer systems. Graduates are prepared for entry-level information technology jobs that involve providing technical support and assistance. An emphasis is placed on customer service and communication skills.

What You'll Learn

Students learn how to manage various IT projects and consult with staff, users and management when needed. Students will also earn the Google IT Support Certificate. Graduates are skilled in providing technical assistance and answering inquiries to resolve issues. Students also learn the importance of creating and maintaining training and other documentation.

The courses in this technical diploma transfer into the Information Technology - Technical Support Specialist associate of applied science degree.

Number Title Crs
Semester 1
103-159 Computer Literacy - Microsoft Office 1
150-107 IT Fundamentals 1 3
150-108 IT Fundamentals 2 3
154-113 Help Desk Concepts 3
801-136 English Composition 1 3
890-101 College 101 2
Total 15
Semester 2
152-133 IT Project Management 3
154-116 Computer Software Support 3
154-117 Computer Hardware Support 3
154-125 Mobile Device Management 3
801-197 Technical Reporting 3
Total 15
Total Credits 30