Gain the knowledge necessary to provide help desk assistance and manage IT projects with the Information Technology - Help Desk Support Specialist program at Moraine Park Technical College.
The Information Technology – Help Desk Support Specialist technical diploma prepares students to provide support for a wide-range of technical issues. Students learn how to troubleshoot issues related to software, hardware, or computer systems. Graduates are prepared for entry-level information technology jobs that involve providing technical support and assistance. An emphasis is placed on customer service and communication skills.
Students learn how to manage various IT projects and consult with staff, users and management when needed. Students will also earn the Google IT Support Certificate. Graduates are skilled in providing technical assistance and answering inquiries to resolve issues. Students also learn the importance of creating and maintaining training and other documentation.
The courses in this technical diploma transfer into the Information Technology - Technical Support Specialist associate of applied science degree.
Standard Admissions steps details
| Number | Title | Crs |
|---|---|---|
| Semester 1 | ||
| 103-159 | Computer Literacy - Microsoft Office | 1 |
| 150-107 | IT Fundamentals 1 | 3 |
| 150-108 | IT Fundamentals 2 | 3 |
| 154-113 | Help Desk Concepts | 3 |
| 801-136 | English Composition 1 | 3 |
| 890-101 | College 101 | 2 |
| Total | 15 | |
| Semester 2 | ||
| 152-133 | IT Project Management | 3 |
| 154-116 | Computer Software Support | 3 |
| 154-117 | Computer Hardware Support | 3 |
| 154-125 | Mobile Device Management | 3 |
| 801-197 | Technical Reporting | 3 |
| Total | 15 | |
| Total Credits | 30 | |
