Technical Diploma│1 Year│30 Credits│Fond du Lac, West Bend│Eligible for Financial Aid
Gain the knowledge necessary to provide help desk assistance and manage IT projects with the Help Desk Support Specialist program at Moraine Park Technical College.
The Information Technology – Help Desk Support Specialist technical diploma prepares students to provide support for a wide-range of technical issues. Students learn how to troubleshoot issues related to software, hardware, or computer systems. Graduates are prepared for entry-level information technology jobs that involve providing technical support and assistance. An emphasis is placed on customer service and communication skills.
What You’ll Learn
Students learn how to manage various IT projects and consult with staff, users and management when needed. Students will also earn the Google IT Support Certificate. Graduates are skilled in providing technical assistance and answering inquiries to resolve issues. Students also learn the importance of creating and maintaining training and other documentation.
The courses in this technical diploma transfer into the Information Technology – Technical Support Specialist associate of applied science degree.
Potential careers include, but are not limited to, the following:
- Computer Support Specialist
- Desktop Support Technician
- Help Desk Technician
- Information Technology Specialist (IT Specialist)
Earn an associate degree along this pathway.
Course requirements are subject to change. Visit our catalog for up-to-date information.
| SEMESTER 1 | CREDITS | |
|---|---|---|
| 103-159 | Computer Literacy – Microsoft Office | 1 |
| 150-107 | IT Fundamentals 1 | 3 |
| 150-108 | IT Fundamentals 2 | 3 |
| 154-113 | Help Desk Concepts | 3 |
| 801-136 | English Composition 1 | 3 |
| 890-101 | College 101 | 2 |
| Credits | 15 | |
| SEMESTER 2 | ||
| 150-120 | Microsoft Servers | 3 |
| 154-116 | Computer Software Support | 3 |
| 154-117 | Computer Hardware Support | 3 |
| 196-188 | Project Management | 3 |
| 801-197 | Technical Reporting | 3 |
| Credits | 15 | |
| Total Credits | 30 | |
Moraine Park’s admissions starts with the online application. The admissions steps and financial aid process can take 6-8 weeks for some programs, so plan ahead.
View and begin standard admissions steps.
If you have any questions or need help with the process, please contact us at admissions@morainepark.edu OR 920-924-3200, TTY/VP:Use Relay VRS.
Tuition Costs
The cost of your degree depends on a number of factors such as total credits required, textbooks and the financial aid you receive. Some programs have additional costs such as uniforms, technology and equipment.
- $143.45 per credit (resident)
- $215.18 per credit (out-of-state resident)
- Online students are not charged out-of-state fees.
- Please refer to the Tuition & Fee Information for additional enrollment fee information.
Additional Costs
Expect to use your own computer for many classes.
High school dual credit provides high school students the opportunity to earn college credit while in high school, without leaving their high school classroom. The courses are taught by certified high school instructors using technical college curriculum, grading policies and textbooks.
Has previous life experience already helped you build knowledge and skills applicable to your studies? Applying previously earned credits to a program of study can save you both time spent in the classroom and money spent on tuition and fees.
Transferring here is easy! You can transfer in prior college work by submitting official college transcripts or get a free transcript review.
Financial Aid is provided to aid eligible associate degree and technical diploma programs with 28 credits or more. Processing can take 6-8 weeks after a student’s completed Free Application for Federal Student Aid (FAFSA) is received.
Our recruiters on any of the three campuses are ready to help you plan your future!