Gain the knowledge necessary to provide help desk assistance and manage IT projects with the Information Technology – Help Desk Support Specialist program at Moraine Park Technical College.
The Information Technology – Help Desk Support Specialist technical diploma prepares students to provide support for a wide-range of technical issues. Students learn how to troubleshoot issues related to software, hardware, or computer systems. Graduates are prepared for entry-level information technology jobs that involve providing technical support and assistance. An emphasis is placed on customer service and communication skills.
What You’ll Learn
Students learn how to manage various IT projects and consult with staff, users and management when needed. Students will also earn the Google IT Support Certificate. Graduates are skilled in providing technical assistance and answering inquiries to resolve issues. Students also learn the importance of creating and maintaining training and other documentation.
The courses in this technical diploma transfer into the Information Technology – Technical Support Specialist associate of applied science degree.
Moraine Park’s admissions starts with the online application. The admissions steps and financial aid process can take 6-8 weeks for some programs, so plan ahead.
View and begin standard admissions steps.
If you have any questions or need help with the process, please contact us at firstname.lastname@example.org OR 920-924-3200, TTY/VP:Use Relay VRS.
The cost of your degree depends on a number of factors such as total credits required, textbooks and the financial aid you receive. Some programs have additional costs such as uniforms, technology and equipment.
- $143.45 per credit (resident)
- $215.18 per credit (out-of-state resident)
- Online students are not charged out-of-state fees.
- Please refer to the Tuition & Fee Information for additional enrollment fee information.