Information Technology – Technical Support Specialist

Program Number: 10-154-4
School Year: 2020-2021
Associate of Applied Science Degree
Campus: Fond du Lac, West Bend
This program is eligible for financial aid

Do you like figuring things out and helping others? Gain hands-on skills and start working in the field in less than two years with an IT Technical Support Specialist associate degree from Moraine Park!

About the Program

A career as a technical support specialist balances both IT and customer service. Students in the IT – Technical Support Specialist program provide technical assistance either in person, through email or over the phone. Typical work consists of computer setup, troubleshooting, writing procedures or staffing a help desk.

What You'll Learn

Students in the Technical Support program gain both theoretical and hands-on training. Students will earn the Google IT Support Certificate.

Students learn to perform a variety of computer functions such as installing hardware and software, troubleshooting, and providing system and computer maintenance. Graduates of this program have a strong knowledge of common software applications. Students in this program must have strong communication and time management skills, pay strong attention to detail. A Technical Support career may require long work hours and mobility. This program leads toward the A+ certification.

Earn two degrees at once!

With an additional 12 credits, students can earn both the Information Technology - Network Specialist and Information Technology - Technical Support Specialist Associate of Applied Science degrees in only five terms (less than two and a half years). Those interested should follow the Dual Degree Information Technology - Network Specialist and Information Technology - Technical Support Specialist program guide.

 

Statewide Median Salary for Recent Graduates
Approximate Costs
Program Outcomes
Career Opportunities
Admission Process
Transfer Opportunities
Program Guide
Additional Information
Approximate Costs
  • $136.50 per credit (resident)
  • $204.75 per credit (out-of-state resident)
  • Online students are not charged out-of-state fees.
  • Please refer to the MPTC Student Handbook for additional enrollment fee information.
Program Outcomes
  • Manage information technology hardware.
  • Manage software.
  • Support computer networks.
  • Provide end user support.
  • Solve information technology problems.
  • Demonstrate customer service skills as an IT professional.
Career Opportunities
  • Technical Support Specialist
  • Help Desk
  • Support Technician
  • PC Technician
Admission Process


    Visit the Admissions Page for details

    Transfer Opportunities

    Check out the Credit Transfers page for more information.

    Program Guide

    For additional information on program curriculum, prerequisites and general education course options, please contact your advisor.

    Additional Information

    *Enrollment may limit the campus availability or delivery of certain courses.

    Request Program Info

    Request Program Info

    NumberTitleCrs
    Semester 1
    103-159**Computer Literacy - Microsoft Office1
    150-107IT Fundamentals 13
    150-108IT Fundamentals 23
    801-136English Composition 13
    809-1xxBehavioral Science Course3
    890-101**College 1012
    Total15
     
    Semester 2
    150-120Microsoft Servers3
    150-143Linux Network Administration3
    154-113Help Desk Concepts3
    154-116Computer Software Support3
    801-197Technical Reporting3
    809-1xxSocial Science Course3
    Total18
     
    Semester 3
    150-141Computer Network Installation3
    152-133IT Project Management3
    154-117Computer Hardware Support3
    154-125Mobile Device Management3
    804-1xxMathematics Course3
    Total15
     
    Semester 4
    150-115Emerging Innovations in Technology3
    150-130IT Administration3
    154-128Scripting3
    154-134IT Technical Support Specialist Capstone3
    809-1xxSocial Science Course3
    Total15
     
    Total Program Credits and Institutional Requirements63
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