Associate of Applied Science│2 Years│63 Credits│Fond du Lac, West Bend│Eligible for Financial Aid
Do you like figuring things out and helping others? Gain hands-on skills and start working in the field in less than two years with a Technical Support Specialist associate degree from Moraine Park!
A career as a technical support specialist balances both Information Technology and customer service. Students in the Information Technology – Technical Support Specialist program provide technical assistance either in person, through email or over the phone. Typical work consists of computer setup, troubleshooting, writing procedures or staffing a help desk.
What You’ll Learn
Students in the Technical Support Specialist program gain both theoretical and hands-on training.
Students learn to perform a variety of computer functions such as installing hardware and software, troubleshooting, and providing system and computer maintenance. Graduates of this program have a strong knowledge of common software applications. Students in this program must have strong communication and time management skills, pay strong attention to detail. A Technical Support career may require long work hours and mobility. This program leads toward the A+ certification.
Potential careers include, but are not limited to, the following:
- Technical Support Specialist
- Help Desk
- Support Technician
- PC Technician
Consider related IT programs:
- Applications Support Specialist
- Cybersecurity Specialist
- Information Security Certificate
- Mobile Applications Developer Program
- Software Developer
- Technical Support Specialist
- Help Desk Support Specialist
- Web Development and Design Specialist Program
- Web Designer/Developer Program
- Web Site Coordinator Certificate
Course requirements are subject to change. Visit our catalog for up-to-date information.
| SEMESTER 1 | CREDITS | |
|---|---|---|
| 103-159 | Computer Literacy – Microsoft Office | 1 |
| 150-107 | IT Fundamentals 1 | 3 |
| 150-108 | IT Fundamentals 2 | 3 |
| 801-136 | English Composition 1 | 3 |
| 890-101 | College 101 | 2 |
| Behavioral Science Course | 3 | |
| Credits | 15 | |
| SEMESTER 2 | ||
| 150-120 | Microsoft Servers | 3 |
| 150-143 | Linux Network Administration | 3 |
| 154-113 | Help Desk Concepts | 3 |
| 154-116 | Computer Software Support | 3 |
| 801-197 | Technical Reporting | 3 |
| Social Science Course | 3 | |
| Credits | 18 | |
| SEMESTER 3 | ||
| 150-141 | Computer Network Installation | 3 |
| 150-145 | Active Directory/Group Policy Management | 3 |
| 154-117 | Computer Hardware Support | 3 |
| 196-188 | Project Management | 3 |
| Mathematics Course | 3 | |
| Credits | 15 | |
| SEMESTER 4 | ||
| 150-115 | Emerging Innovations in Technology | 3 |
| 150-130 | IT Administration and Microsoft 365 Administrator | 3 |
| 154-128 | Scripting | 3 |
| 154-134 | IT Technical Support Specialist Capstone | 3 |
| Social Science Course | 3 | |
| Credits | 15 | |
| Total Credits | 63 | |
Moraine Park’s admissions starts with the online application. The admissions steps and financial aid process can take 6-8 weeks for some programs, so plan ahead.
View and begin standard admissions steps.
If you have any questions or need help with the process, please contact us at admissions@morainepark.edu OR 920-924-3200, TTY/VP:Use Relay VRS.
Tuition Costs
The cost of your degree depends on a number of factors such as total credits required, textbooks and the financial aid you receive. Some programs have additional costs such as uniforms, technology and equipment.
- $143.45 per credit (resident)
- $215.18 per credit (out-of-state resident)
- Online students are not charged out-of-state fees.
- Please refer to the Tuition & Fee Information for additional enrollment fee information.
Additional Costs
Expect to use your own computer for many classes.
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Credits:
High school dual credit provides high school students the opportunity to earn college credit while in high school, without leaving their high school classroom. The courses are taught by certified high school instructors using technical college curriculum, grading policies and textbooks.
Has previous life experience already helped you build knowledge and skills applicable to your studies? Applying previously earned credits to a program of study can save you both time spent in the classroom and money spent on tuition and fees.
Transferring here is easy! You can transfer in prior college work by submitting official college transcripts or get a free transcript review.
Financial Aid is provided to aid eligible associate degree and technical diploma programs with 28 credits or more. Processing can take 6-8 weeks after a student’s completed Free Application for Federal Student Aid (FAFSA) is received.
Our recruiters on any of the three campuses are ready to help you plan your future!