Do you like figuring things out and helping others? Gain hands-on skills and start working in the field in less than two years with an IT Technical Support Specialist associate degree from Moraine Park!
A career as a technical support specialist balances both IT and customer service. Students in the IT – Technical Support Specialist program provide technical assistance either in person, through email or over the phone. Typical work consists of computer setup, troubleshooting, writing procedures or staffing a help desk.
Students in the Technical Support program gain both theoretical and hands-on training. Students will earn the Google IT Support Certificate.
Students learn to perform a variety of computer functions such as installing hardware and software, troubleshooting, and providing system and computer maintenance. Graduates of this program have a strong knowledge of common software applications. Students in this program must have strong communication and time management skills, pay strong attention to detail. A Technical Support career may require long work hours and mobility. This program leads toward the A+ certification.
Earn two degrees at once!
With an additional 12 credits, students can earn both the Information Technology - Network Specialist and Information Technology - Technical Support Specialist Associate of Applied Science degrees in only five terms (less than two and a half years). Those interested should follow the Dual Degree Information Technology - Network Specialist and Information Technology - Technical Support Specialist program guide.
Standard Admissions steps details
| Number | Title | Crs |
|---|---|---|
| Semester 1 | ||
| 103-159 | Computer Literacy - Microsoft Office | 1 |
| 150-107 | IT Fundamentals 1 | 3 |
| 150-108 | IT Fundamentals 2 | 3 |
| 801-136 | English Composition 1 | 3 |
| 809-1xx | Behavioral Science Course | 3 |
| 890-101 | College 101 | 2 |
| Total | 15 | |
| Semester 2 | ||
| 150-120 | Microsoft Servers | 3 |
| 150-143 | Linux Network Administration | 3 |
| 154-113 | Help Desk Concepts | 3 |
| 154-116 | Computer Software Support | 3 |
| 801-197 | Technical Reporting | 3 |
| 809-1xx | Social Science Course | 3 |
| Total | 18 | |
| Semester 3 | ||
| 150-141 | Computer Network Installation | 3 |
| 152-133 | IT Project Management | 3 |
| 154-117 | Computer Hardware Support | 3 |
| 154-125 | Mobile Device Management | 3 |
| 804-1xx | Mathematics Course | 3 |
| Total | 15 | |
| Semester 4 | ||
| 150-115 | Emerging Innovations in Technology | 3 |
| 150-130 | IT Administration | 3 |
| 154-128 | Scripting | 3 |
| 154-134 | IT Technical Support Specialist Capstone | 3 |
| 809-1xx | Social Science Course | 3 |
| Total | 15 | |
| Total Credits | 63 | |
