Information Technology – Technical Support Specialist

Program Number: 10-154-4
School Year: 2020-2021
Associate of Applied Science Degree
Campus: Fond du Lac, West Bend
This program is eligible for financial aid

Do you like figuring things out and helping others? Gain hands-on skills and start working in the field in less than two years with an IT Technical Support Specialist associate degree from Moraine Park!

About the Program

A career as a technical support specialist balances both IT and customer service. Students in the IT – Technical Support Specialist program provide technical assistance either in person, through email or over the phone. Typical work consists of computer setup, troubleshooting, writing procedures or staffing a help desk.

What You'll Learn

Students in the Technical Support program gain both theoretical and hands-on training. Students will earn the Google IT Support Certificate.

Students learn to perform a variety of computer functions such as installing hardware and software, troubleshooting, and providing system and computer maintenance. Graduates of this program have a strong knowledge of common software applications. Students in this program must have strong communication and time management skills, pay strong attention to detail. A Technical Support career may require long work hours and mobility. This program leads toward the A+ certification.

Earn two degrees at once!

With an additional 12 credits, students can earn both the Information Technology - Network Specialist and Information Technology - Technical Support Specialist Associate of Applied Science degrees in only five terms (less than two and a half years). Those interested should follow the Dual Degree Information Technology - Network Specialist and Information Technology - Technical Support Specialist program guide.

 

Statewide Median Salary for Recent Graduates
Approximate Costs
Program Outcomes
Career Opportunities
Admission Process
Transfer Opportunities
Approximate Costs
  • $136.50 per credit (resident)
  • $204.75 per credit (out-of-state resident)
  • Online students are not charged out-of-state fees.
  • Please refer to the MPTC Student Handbook for additional enrollment fee information.
Program Outcomes
  • Manage information technology hardware.
  • Manage software.
  • Support computer networks.
  • Provide end user support.
  • Solve information technology problems.
  • Demonstrate customer service skills as an IT professional.
Career Opportunities
  • Technical Support Specialist
  • Help Desk
  • Support Technician
  • PC Technician
Admission Process

Standard Admissions steps details

    Transfer Opportunities
    1. Transfer in prior college work or get a free transcript review. Start here.
    2. Transfer a Moraine Park degree to earn a bachelor’s – learn more.
    Request Program Info

    Request Program Info

    NumberTitleCrs
    Semester 1
    103-159Computer Literacy - Microsoft Office1
    150-107IT Fundamentals 13
    150-108IT Fundamentals 23
    801-136English Composition 13
    809-1xxBehavioral Science Course3
    890-101College 1012
    Total 15
     
    Semester 2
    150-120Microsoft Servers3
    150-143Linux Network Administration3
    154-113Help Desk Concepts3
    154-116Computer Software Support3
    801-197Technical Reporting3
    809-1xxSocial Science Course3
    Total 18
     
    Semester 3
    150-141Computer Network Installation3
    152-133IT Project Management3
    154-117Computer Hardware Support3
    154-125Mobile Device Management3
    804-1xxMathematics Course3
    Total 15
     
    Semester 4
    150-115Emerging Innovations in Technology3
    150-130IT Administration3
    154-128Scripting3
    154-134IT Technical Support Specialist Capstone3
    809-1xxSocial Science Course3
    Total 15
     
    Total Credits63
    Menu