Information Technology – Technical Support Specialist

Program Number: 10-154-4
School Year: 2020-2021
Associate of Applied Science Degree
Campus: Fond du Lac, West Bend
This program is eligible for financial aid

Do you like figuring things out and helping others? Gain hands-on skills and start working in the field in less than two years with an IT Technical Support Specialist associate degree from Moraine Park!

About the Program

A career as a technical support specialist balances both IT and customer service. Students in the IT – Technical Support Specialist program provide technical assistance either in person, through email or over the phone. Typical work consists of computer setup, troubleshooting, writing procedures or staffing a help desk.

What You'll Learn

Students in the Technical Support program gain both theoretical and hands-on training. Students will earn the Google IT Support Certificate.

Students learn to perform a variety of computer functions such as installing hardware and software, troubleshooting, and providing system and computer maintenance. Graduates of this program have a strong knowledge of common software applications. Students in this program must have strong communication and time management skills, pay strong attention to detail. A Technical Support career may require long work hours and mobility. This program leads toward the A+ certification.

Earn two degrees at once!

With an additional 12 credits, students can earn both the Information Technology - Network Specialist and Information Technology - Technical Support Specialist Associate of Applied Science degrees in only five terms (less than two and a half years). Those interested should follow the Dual Degree Information Technology - Network Specialist and Information Technology - Technical Support Specialist program guide.


Number Title Crs
Semester 1
103-159 Computer Literacy - Microsoft Office 1
150-107 IT Fundamentals 1 3
150-108 IT Fundamentals 2 3
801-136 English Composition 1 3
809-1xx Behavioral Science Course 3
890-101 College 101 2
Total 15
Semester 2
150-120 Microsoft Servers 3
150-143 Linux Network Administration 3
154-113 Help Desk Concepts 3
154-116 Computer Software Support 3
801-197 Technical Reporting 3
809-1xx Social Science Course 3
Total 18
Semester 3
150-141 Computer Network Installation 3
152-133 IT Project Management 3
154-117 Computer Hardware Support 3
154-125 Mobile Device Management 3
804-1xx Mathematics Course 3
Total 15
Semester 4
150-115 Emerging Innovations in Technology 3
150-130 IT Administration 3
154-128 Scripting 3
154-134 IT Technical Support Specialist Capstone 3
809-1xx Social Science Course 3
Total 15
Total Credits 63