Information Technology - Technical Support Specialist

Information Technology - Technical Support Specialist video

Program Number: 10-154-4
School Year: 2014-2015
Associate of Applied Science Degree
Campus: Fond du Lac

Program Description

Moraine Park’s Information Technology - Technical Support Specialist program provides students with the skills to support microcomputer systems and their users in both stand-alone and network environments. Coursework offers both the theoretical and hands-on training to perform a variety of computer functions such as installing hardware and software, troubleshooting and repairing, providing computer and system maintenance, and having the knowledge of common software applications to assist others.

People working in this field require skills in communication, time management and organization, as well as mobility and a willingness to work long hours. They also need to be detail-oriented and be able to prioritize their work and have a desire to learn new things. Typical jobs include supporting the end user, setting up new computers, troubleshooting/repairing computers, staffing a help desk, training individuals and writing procedures. Advanced standing for skills gained through work experience is possible. Leads toward A+ certification.

Statewide Salary Range for Recent Graduates

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$20,798 $45,000

Approximate Costs

  • $122.20 per credit (resident)
  • $183.30 per credit (out-of-state resident)
  • *Online students are not charged out-of-state fees.
  • *Fees shown are 2013-2014 fees; 2014-2015 fees will be available as soon as they are approved.

Program Outcomes

  • Manage information technology hardware.
  • Manage software.
  • Support computer networks.
  • Provide end user support.
  • Solve information technology problems.
  • Demonstrate customer service skills as an IT professional.

Career Opportunities

  • Technical Support Specialist
  • Help Desk
  • Support Technician
  • PC Technician
  • Applications Specialist

Admission Process

  • Submit the college admission application.   
  • Submit the $30 one-time fee.   
  • Submit high school and other official college transcripts.   
  • Take the college assessment test (ACCUPLACER, ACT or other). The ACCUPLACER assessment can be taken at MPTC.   
  • Meet with Academic Advisor to discuss order of courses and prerequisites (required for this program).   
  • Check with Admissions if any additional steps are required.   

Please visit the Admissions page for general information.

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Courses

Number Title Crs
Term 1
103-159 **Computer Literacy - Microsoft Office 1
150-101 Network+ 3
150-102 Microsoft Workstations 3
801-136 English Composition 1 3
809-198 Introduction to Psychology 3
 - OR - 
809-199 Psychology of Human Relations 3
890-101 **College 101 2
Total 15
 
Term 2
150-120 Microsoft Servers 3
154-112 Hardware/Software Support 3
154-113 Help Desk Concepts 3
801-141 Introduction to Mass Communications 3
801-197 Technical Reporting 3
809-166 Introduction to Ethics: Theory and Application 3
Total 18
 
Term 3
102-135 Business Technology and Innovation 3
106-163 Database and Spreadsheet Essentials 3
150-141 Computer Network Installation 2
154-115 Training and Development in Office Systems 3
154-122 Introduction to MAC 3
804-107 College Mathematics 3
Total 17
 
Term 4
150-115 Emerging Innovations in Technology 3
150-130 IT Administration 3
154-111 Computer System Maintenance 3
809-195 Economics 3
809-196 Introduction to Sociology 3
Total 15
 
Required Elective Credits 6
Total Program Credits and Institutional Requirements 71

Exit Assessment

Successful completion of course 154-111 Computer System Maintenance is the exit assessment graduation requirement for the program.

Institutional Requirements

** The credits for 103-159 Computer Literacy-Microsoft Office and 890-101 College 101 are Institutional Requirements for graduation. Consequently, they are not part of the program credit requirements.

Academic Planner

Transfer Opportunities

Check out the Credit Transfers page for more information.