Information Technology - Technical Support Specialist

Program Number: 10-154-4
School Year: 2012-2013
Associate of Applied Science Degree
Campus: Fond du Lac

Program Description

Moraine Park’s Information Technology - Technical Support Specialist program provides students with the skills to support microcomputer systems and their users in both stand-alone and network environments. Coursework offers both the theoretical and hands-on training to perform a variety of computer functions such as installing hardware and software, troubleshooting and repairing, providing computer and system maintenance, and having the knowledge of common software applications to assist others.

People working in this field require skills in communication, time management and organization, as well as mobility and a willingness to work long hours (nights and weekends). They also need to be detail-oriented and be able to prioritize their work and have a desire to learn new things. Typical jobs include supporting the end user, setting up new computers, troubleshooting/repairing computers, staffing a help desk, training individuals and writing procedures. Advanced standing for skills gained through work experience is possible. Leads toward A+ certification.

Statewide Salary Range for Recent Graduates

$27,038 $35,295

Approximate Costs

$111.85 per credit (resident)
$167.80 per credit (out-of-state resident)
*Online students are not charged out-of-state fees.

Program Outcomes

Install hardware/software to meet user needs.
Perform tasks required of an IT administrator.
Provide technical support for users and computer systems.
Write technical documentation.
Support business applications.
Troubleshoot business applications.
Set-up computer networks.

Career Opportunities

Technical Support Specialist
Help Desk
Support Technician
PC Technician
Applications Specialist

Entrance Scores

Assessment Area	ACT	ACCUPLACER
English/Sentence Skills	16	76
Reading/Reading Comprehension	16	67
Math/Arithmetic	16	64

Admission Process

Submit the college admission application.
Submit the $30 one-time fee.
Submit high school and other official college transcripts.
Take the college assessment test (ACCUPLACER, ACT or other). The ACCUPLACER assessment can be taken at MPTC.
Meet with Admissions to discuss order of courses and prerequisites (strongly encouraged).
Check with Admissions if any additional steps are required.

Courses

Number	Title	Crds
Term 1
103-160	Microsoft Word	2
103-182	Microsoft PowerPoint	2
150-102	Microsoft Workstations	3
154-120	Microcomputer Operating Systems	2
801-195	Written Communication	3
801-196	Oral and Interpersonal Communication	3
Total		15

Term 2
150-101	Network+	2
154-112	Hardware/Software Support	3
154-113	Help Desk Concepts	3
801-197	Technical Reporting	3
809-166	Introduction to Ethics: Theory and Application	3
809-195	Economics	3
Total		17

Term 3
102-135	Business Technology and Innovation	3
106-163	Database and Spreadsheet Essentials	3
150-141	Computer Network Installation	2
154-111	Computer System Maintenance	3
154-115	Training and Development in Office Systems	3
804-107	College Mathematics	3
Total		17

Term 4
150-120	Microsoft Servers	3
150-130	IT Administration	3
154-122	Introduction to MAC	3
809-196	Introduction to Sociology	3
809-198	Introduction to Psychology	3
	- OR -
809-199	Psychology of Human Relations	3
Total		15

Required Elective Credits		6
Total Program Credits		70

Exit Assessment

An Internship or Electronic Portfolio is the exit assessment graduation requirement for the program.