Explore what it takes to deliver seamless service, and to develop skills for addressing service issues with your fellow service providers.  Participants will be able to:

• Recognize the importance of seamless service.
• Describe their role in delivering seamless service.
• Apply the six best practices for delivering seamless service.
• Demonstrate a five-step process for discussing service coordination issues with others.
• Take actions to increase teamwork and coordination with those who help them serve their customers.