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West Bend Campus, Room T-117

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2151 N Main St
West Bend, WI 53090 United States

September 2019

Work Productively

September 9 @ 8:00 am - 12:00 pm
West Bend Campus, Room T-117, 2151 N Main St
West Bend, WI 53090 United States
$99

Participants learn the importance of completing projects within specified resources parameters and time frames. Learning activities focus on prioritizing tasks, apply industry standards and practices to ensure quality work, and seeking out opportunities to increase individual productivity.

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Teaming up for Seamless Service

September 17 @ 8:00 am - 12:00 pm
West Bend Campus, Room T-117, 2151 N Main St
West Bend, WI 53090 United States
$195

Explore what it takes to deliver seamless service, and to develop skills for addressing service issues with your fellow service providers.  Participants will be able to: Recognize the importance of seamless service. Describe their role in delivering seamless service. Apply the six best practices for delivering seamless service. Demonstrate a five-step process for discussing service coordination issues with others. Take actions to increase teamwork and coordination with those who help them serve their customers.

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October 2019

Adapt to Change

October 7 @ 12:30 pm - 4:30 pm
West Bend Campus, Room T-117, 2151 N Main St
West Bend, WI 53090 United States
$99

Participants learn to apply a change model and its methodology to the business environment.  Learning activities help participants respond quickly to unexpected events, contribute to innovative approaches, and think creatively.  Participants are encourage to adopt a personal philosophy incorporating lifelong learning as a means of maintaining adaptability.

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Learning to Listen

October 11 @ 8:00 am - 12:00 pm
West Bend Campus, Room T-117, 2151 N Main St
West Bend, WI 53090 United States
$175

Listening is a pervasive part of everyday life both at home and at work. We spend more time listening than we do talking, and listening is the critical complement to effective communication. Yet when it comes to skill development listening tends to take a back seat to flashier aspects of communications like presentation skills. In this course, participants will gain the knowledge and skills to enhance their performance on the three Dimensions of Listening: Staying Focused, Capturing the Message, and…

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November 2019

Work Cooperatively in Teams

November 8 @ 8:00 am - 12:00 pm
West Bend Campus, Room T-117, 2151 N Main St
West Bend, WI 53090 United States
$99

Participants learn to work with others on a team to solve problems by identifying their responsibilities as team members, participating in group decision making, and applying strengths and opinions of others to complete projects.

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December 2019

Activating Change: Managers Version

December 17 @ 8:00 am - 4:30 pm
West Bend Campus, Room T-117, 2151 N Main St
West Bend, WI 53090 United States
$800

Managers and supervisors are the linchpins in the organization, integrating change into the already dense stream of day-to-day activities. The complex business environment has created heightened pressure to achieve concrete, measurable results at a faster pace. Overload and seemingly conflicting priorities abound. Employees look for leaders to cut through the noise and provide clarity and direction in a workplace where change is constant. Leaders must find high-impact practices and tools that not only guide them in this challenge, but also…

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