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information technology - technical support specialist

REQUEST PROGRAM INFORMATION

    Video: Information Technology - Technical Support Specialist

    Program Number: 10-154-4
    School Year: 2019-2020
    Associate of Applied Science Degree
    Campus: Fond du Lac, West Bend
    This program is eligible for financial aid

    Program Description

    Students can earn both the Information Technology - Network Specialist and Information Technology - Technical Support Specialist associate of applied science degrees in only five terms (an additional 12 credits) by following the Dual Degree Information Technology - Network Specialist and Information Technology - Technical Support Specialist program guide.

    Moraine Park’s Information Technology - Technical Support Specialist program provides students with the skills to support microcomputer systems and their users in both stand-alone and network environments. Coursework offers both the theoretical and hands-on training to perform a variety of computer functions such as installing hardware and software, troubleshooting and repairing, providing computer and system maintenance, and having the knowledge of common software applications to assist others.

    People working in this field require skills in communication, time management and organization, as well as mobility and a willingness to work long hours. They also need to be detail-oriented and be able to prioritize their work and have a desire to learn new things. Typical jobs include supporting the end user, setting up new computers, troubleshooting/repairing computers, staffing a help desk, training end users and writing procedures. Advanced standing for skills gained through work experience is possible. Leads toward A+ certification.

    Statewide Median Salary for Recent Graduates

    • $35,357

    Approximate Costs

    • $136.50 per credit (resident)
    • $204.75 per credit (out-of-state resident)
    • Online students are not charged out-of-state fees.
    • Please refer to the MPTC Student Handbook for additional enrollment fee information.

    Program Outcomes

    • Manage information technology hardware.
    • Manage software.
    • Support computer networks.
    • Provide end user support.
    • Solve information technology problems.
    • Demonstrate customer service skills as an IT professional.

    Career Opportunities

    • Technical Support Specialist
    • Help Desk
    • Support Technician
    • PC Technician

    Admission Process

    Visit the Admissions Page for details

    Courses

    Number Title Crs
    Semester 1
    103-159 **Computer Literacy - Microsoft Office 1
    150-101 Network+ 3
    150-102 Introduction to O/S 3
    801-136 English Composition 1 3
    809-1xx Behavioral Science Course 3
    890-101 **College 101 2
    Total 15
     
    Semester 2
    150-120 Microsoft Servers 3
    150-143 Linux Network Administration 3
    154-113 Help Desk Concepts 3
    154-116 Computer Software Support 3
    801-197 Technical Reporting 3
    809-1xx Social Science Course 3
    Total 18
     
    Semester 3
    150-141 Computer Network Installation 3
    152-133 IT Project Management 3
    154-117 Computer Hardware Support 3
    154-125 Mobile Device Management 3
    804-1xx Mathematics Course 3
    Total 15
     
    Semester 4
    150-115 Emerging Innovations in Technology 3
    150-130 IT Administration 3
    154-128 Scripting 3
    154-134 IT Technical Support Specialist Capstone 3
    809-1xx Social Science Course 3
    Total 15
     
    Total Program Credits and Institutional Requirements 63

    Institutional Requirements

    ** The credits for 103-159 Computer Literacy-Microsoft Office and 890-101 College 101 are Institutional Requirements for graduation.

    Program Guide

    For additional information on program curriculum, prerequisites and general education course options, please contact your advisor.

    Transfer Opportunities

    Check out the Credit Transfers page for more information.

    Additional Information

    *Enrollment may limit the campus availability or delivery of certain courses.

    For co-curricular activities and opportunities related to this program/certificate, click here.