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    information technology - technical support specialist

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      Video: Information Technology - Technical Support Specialist

      Program Number: 10-154-4
      School Year: 2019-2020
      Associate of Applied Science Degree
      Campus: Fond du Lac, West Bend
      This program is eligible for financial aid

      Program Description

      Students can earn both the Information Technology - Network Specialist and Information Technology - Technical Support Specialist associate of applied science degrees in only five terms (an additional 12 credits) by following the Dual Degree Information Technology - Network Specialist and Information Technology - Technical Support Specialist program guide.

      Moraine Park’s Information Technology - Technical Support Specialist program provides students with the skills to support microcomputer systems and their users in both stand-alone and network environments. Coursework offers both the theoretical and hands-on training to perform a variety of computer functions such as installing hardware and software, troubleshooting and repairing, providing computer and system maintenance, and having the knowledge of common software applications to assist others.

      People working in this field require skills in communication, time management and organization, as well as mobility and a willingness to work long hours. They also need to be detail-oriented and be able to prioritize their work and have a desire to learn new things. Typical jobs include supporting the end user, setting up new computers, troubleshooting/repairing computers, staffing a help desk, training end users and writing procedures. Advanced standing for skills gained through work experience is possible. Leads toward A+ certification.

      Statewide Median Salary for Recent Graduates

      • $35,357

      Approximate Costs

      • $134.20 per credit (resident)
      • $201.30 per credit (out-of-state resident)
      • Online students are not charged out-of-state fees.
      • Please refer to the MPTC Student Handbook for additional enrollment fee information.

      Program Outcomes

      • Manage information technology hardware.
      • Manage software.
      • Support computer networks.
      • Provide end user support.
      • Solve information technology problems.
      • Demonstrate customer service skills as an IT professional.

      Career Opportunities

      • Technical Support Specialist
      • Help Desk
      • Support Technician
      • PC Technician

      Admission Process

      Visit the Admissions Page for details

      Courses

      NumberTitleCrs
      Semester 1
      103-159**Computer Literacy - Microsoft Office1
      150-101Network+3
      150-102Introduction to O/S3
      801-136English Composition 13
      809-1xxBehavioral Science Course3
      890-101**College 1012
      Total15
       
      Semester 2
      150-120Microsoft Servers3
      150-143Linux Network Administration3
      154-113Help Desk Concepts3
      154-116Computer Software Support3
      801-197Technical Reporting3
      809-1xxSocial Science Course3
      Total18
       
      Semester 3
      150-141Computer Network Installation3
      152-133IT Project Management3
      154-117Computer Hardware Support3
      154-125Mobile Device Management3
      804-1xxMathematics Course3
      Total15
       
      Semester 4
      150-115Emerging Innovations in Technology3
      150-130IT Administration3
      154-128Scripting3
      154-134IT Technical Support Specialist Capstone3
      809-1xxSocial Science Course3
      Total15
       
      Total Program Credits and Institutional Requirements63

      Institutional Requirements

      ** The credits for 103-159 Computer Literacy-Microsoft Office and 890-101 College 101 are Institutional Requirements for graduation.

      Program Guide

      For additional information on program curriculum, prerequisites and general education course options, please contact your advisor.

      Transfer Opportunities

      Check out the Credit Transfers page for more information.

      Additional Information

      *Enrollment may limit the campus availability or delivery of certain courses.

      For co-curricular activities and opportunities related to this program/certificate, click here.