Moraine Park Technical College is committed to supporting our students, faculty and staff with help desk services. We are here to help you resolve your issues by directly answering your question or by routing it to the appropriate technical help support. Please note the following available services with the respective contact information:
Online Learning Management System (LMS) – Canvas
|Provide 24-hour help desk support every day of the week via phone or online chat.|
If the Instructure/Canvas staff are unable to assist, they will connect you with the correct contact at MPTC to resolve the issue.
|Students and faculty use for technical assistance with Learning Management System questions.|
For assistance with course work, students should contact their instructor.
Password or login issues should be directed to MPTC’s Help Desk, 1-877-230-3509, option #3.
|Within Canvas, click on the “Help and Resources” link on the left-hand global navigation menu.|
Refer to these links to contact the Canvas Help Desk staff:
VC (Video Conference)
|Instructional Technology provides technical support for VC meetings and classes including assistance with connectivity and use of the equipment in these rooms.||Instructional Technology staff provides onsite assistance at all three campuses.||Phone:1-877-230-3509, option #1|
On campus: A VC Help Button on phone located in VC Rooms
Library Resources Center (Circulation Desk)
|The Library Resource Center staff is able to assist with email and student account information, along with library resource information via the web.||Provides support for access to library electronic resources.|
MPTC librarians are available to answer your questions during the following hours:
Services Tab, Library Help to access Online Chat
Send your text message to 920-482-6588
Technology Help Line
|Provides 24 hour help desk support every day of the week. You can either call or submit a ticket online. Level 1 support staff will document your issue and attempt to resolve as quickly as possible. If they are unable to resolve your issue, the ticket will be forwarded to Level 2 technical support staff at the college.||Password reset, myMPTC, printing, College computer hardware and software issues, wireless, the College’s Cisco phone system, student and employee email systems.|
|Off Campus: 1-877-230-3509|
On Campus: Dial 4357Helpdesk Live Chat