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information technology - technical support specialist

    Video: Information Technology - Technical Support Specialist

    Program Number: 10-154-4
    School Year: 2017-2018
    Associate of Applied Science Degree
    Campus: Fond du Lac, West Bend

    Program Description

    Moraine Park’s Information Technology - Technical Support Specialist program provides students with the skills to support microcomputer systems and their users in both stand-alone and network environments. Coursework offers both the theoretical and hands-on training to perform a variety of computer functions such as installing hardware and software, troubleshooting and repairing, providing computer and system maintenance, and having the knowledge of common software applications to assist others.

    People working in this field require skills in communication, time management and organization, as well as mobility and a willingness to work long hours. They also need to be detail-oriented and be able to prioritize their work and have a desire to learn new things. Typical jobs include supporting the end user, setting up new computers, troubleshooting/repairing computers, staffing a help desk, training individuals and writing procedures. Advanced standing for skills gained through work experience is possible. Leads toward A+ certification.

    Statewide Median Salary for Recent Graduates

    • $39,228

    Approximate Costs

    • $130.35 per credit (resident)
    • $195.53 per credit (out-of-state resident)
    • Online students are not charged out-of-state fees.
    • Fees shown are 2016-2017 fees; 2017-2018 fees will be available as soon as they are approved.

    Program Outcomes

    • Manage information technology hardware.
    • Manage software.
    • Support computer networks.
    • Provide end user support.
    • Solve information technology problems.
    • Demonstrate customer service skills as an IT professional.

    Career Opportunities

    • Technical Support Specialist
    • Help Desk
    • Support Technician
    • PC Technician
    • Applications Specialist

    Admission Process

    • Submit the college admission application.   
    • Submit the $30 one-time fee.   
    • Submit high school and other official college transcripts.   
    • Take the college assessment test (ACCUPLACER, ACT or other). The ACCUPLACER assessment can be taken at MPTC.   
    • Attend a program orientation with your advisor.   

    Please visit the Admissions page for general information.

    apply now!

    Courses

    NumberTitleCrs
    Term 1
    103-159**Computer Literacy - Microsoft Office1
    150-101Network+3
    150-102Introduction to O/S3
    801-136English Composition 13
    809-1xxBehavioral Science Course3
    890-101**College 1012
    Total15
     
    Term 2
    150-120Microsoft Servers3
    154-113Help Desk Concepts3
    154-116Computer Software Support3
    801-1xxCommunication Course3
    801-197Technical Reporting3
    809-1xxSocial Science Course3
    Total18
     
    Term 3
    150-141Computer Network Installation3
    154-117Computer Hardware Support3
    154-125Mobile Device Management3
    196-188Project Management3
    804-1xxMathematics Course3
    Total15
     
    Term 4
    150-115Emerging Innovations in Technology3
    150-130IT Administration3
    154-134IT Technical Support Specialist Capstone3
    809-1xxSocial Science Course3
    809-1xxSocial Science Course3
    Total15
     
    Total Program Credits and Institutional Requirements63

    General Education Options

    View the Information Technology - Technical Support Specialist General Education Course Options.

    Institutional Requirements

    ** The credits for 103-159 Computer Literacy-Microsoft Office and 890-101 College 101 are Institutional Requirements for graduation.

    Academic Planner

    Transfer Opportunities

    Check out the Credit Transfers page for more information.

    Additional Information

    *Enrollment may limit the campus availability or delivery of certain courses.

    Students can earn both the Information Technology - Network Specialist and Information Technology - Technical Support Specialist associate of applied science degrees in only five terms by following the Dual Degree Information Technology - Network Specialist and Information Technology - Technical Support Specialist academic planner.

    For co-curricular activities and opportunities related to this program/certificate, click here.