Customer Service Certificate
Program Number: 97-106-5
School Year: 2012-2013
Certificate
Campus: Beaver Dam, Fond du Lac, West Bend
Program Description
This certificate prepares students for entry-level customer service positions such as customer service representative or receptionist.
The coursework offers a foundation in computer skills typically used in customer service careers as well as develops the skills and techniques focused on meeting customer wants and needs.
Individuals interested in this field should enjoy providing information to and resolving issues for customers whether it is in person, using the telephone or on the Internet. They must also enjoy working with a computer to input and access electronic data.
Approximate Costs
- $111.85 per credit (resident)
- $167.80 per credit (out-of-state resident)
- *Online students are not charged out-of-state fees.
Program Outcomes
- Develop a customer service improvement plan.
Career Opportunities
- Prepares individuals as customer service representatives and receptionists.
Admission Process
- Submit the college admission application.
- Submit the $30 one-time fee.
- Meet with Admissions to discuss order of courses and prerequisites (strongly encouraged).
Courses
| Number | Title | Crds |
|---|---|---|
| Term 1 | ||
| 102-101 | Customer Service Essentials | 3 |
| 103-159 | Computer Literacy - Microsoft Office | 1 |
| 103-165 | Exploring the Internet With Client Software | 1 |
| 106-112 | Information Storage and Retrieval | 2 |
| 106-120 | Document Processing | 1 |
| 801-196 | Oral and Interpersonal Communication | 3 |
| 890-125 | Student Success | 1 |
| Total | 12 | |
Academic Planner
Transfer Opportunities
Check out the Credit Transfers page for more information.
Additional Information
The Final Steps
When you are in the last semester of coursework, complete the graduation candidacy form and submit it with the $30 fee to the Registration Office.