Customer Service Certificate

Program Number: 97-106-5
School Year: 2015-2016
Campus*: Beaver Dam, Fond du Lac, West Bend

Program Description

This certificate prepares students for entry-level customer service positions such as customer service representative or receptionist.

The coursework offers a foundation in computer skills typically used in customer service careers as well as develops the skills and techniques focused on meeting customer wants and needs.

Individuals interested in this field should enjoy providing information to and resolving issues for customers whether it is in person, using the telephone or on the Internet. They must also enjoy working with a computer to input and access electronic data.

Approximate Costs

  • $128.40 per credit (resident)
  • $192.60 per credit (out-of-state resident)
  • *Online students are not charged out-of-state fees.

Career Opportunities

  • Prepares individuals as customer service representatives and receptionists.

Admission Process

  • Submit the college admission application.   
  • Submit the $30 one-time fee.   
  • Meet with Academic Advisor to discuss order of courses and prerequisites (strongly encouraged).   

Please visit the Admissions page for general information.

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Number Title Crs
Term 1
106-101 Customer Service Essentials 3
106-120 Document Formatting 1
106-163 Database and Spreadsheet Essentials 3
801-196 Oral and Interpersonal Communication 3
Total 10

Academic Planner

Transfer Opportunities

Check out the Credit Transfers page for more information.

Additional Information

*Enrollment may limit the campus availability or delivery of certain courses.

For co-curricular activities and opportunities related to this program/certificate, click here.