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Information Technology - Technical Support Specialist

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Video: Information Technology - Technical Support Specialist

Program Number: 10-154-4
School Year: 2017-2018
Associate of Applied Science Degree
Campus: Fond du Lac, West Bend

Program Description

Moraine Park’s Information Technology - Technical Support Specialist program provides students with the skills to support microcomputer systems and their users in both stand-alone and network environments. Coursework offers both the theoretical and hands-on training to perform a variety of computer functions such as installing hardware and software, troubleshooting and repairing, providing computer and system maintenance, and having the knowledge of common software applications to assist others.

People working in this field require skills in communication, time management and organization, as well as mobility and a willingness to work long hours. They also need to be detail-oriented and be able to prioritize their work and have a desire to learn new things. Typical jobs include supporting the end user, setting up new computers, troubleshooting/repairing computers, staffing a help desk, training individuals and writing procedures. Advanced standing for skills gained through work experience is possible. Leads toward A+ certification.

Statewide Median Salary for Recent Graduates

  • $39,228

Approximate Costs

  • $132.20 per credit (resident)
  • $198.30 per credit (out-of-state resident)
  • Online students are not charged out-of-state fees.
  • Please refer to the MPTC Student Handbook for additional enrollment fee information.

Program Outcomes

  • Manage information technology hardware.
  • Manage software.
  • Support computer networks.
  • Provide end user support.
  • Solve information technology problems.
  • Demonstrate customer service skills as an IT professional.

Career Opportunities

  • Technical Support Specialist
  • Help Desk
  • Support Technician
  • PC Technician
  • Applications Specialist

Admission Process

  • Submit the college admission application.   
  • Submit the $30 one-time fee.   
  • Submit high school and other official college transcripts.   
  • Take the college assessment test (ACCUPLACER, ACT or other). The ACCUPLACER assessment can be taken at MPTC.   
  • Attend a program orientation with your advisor.   

Please visit the Admissions page for general information.

apply now!

Courses

Number Title Crs
Term 1
103-159 **Computer Literacy - Microsoft Office 1
150-101 Network+ 3
150-102 Introduction to O/S 3
801-136 English Composition 1 3
809-1xx Behavioral Science Course 3
890-101 **College 101 2
Total 15
 
Term 2
150-120 Microsoft Servers 3
154-113 Help Desk Concepts 3
154-116 Computer Software Support 3
801-1xx Communication Course 3
801-197 Technical Reporting 3
809-1xx Social Science Course 3
Total 18
 
Term 3
150-141 Computer Network Installation 3
154-117 Computer Hardware Support 3
154-125 Mobile Device Management 3
196-188 Project Management 3
804-1xx Mathematics Course 3
Total 15
 
Term 4
150-115 Emerging Innovations in Technology 3
150-130 IT Administration 3
154-134 IT Technical Support Specialist Capstone 3
809-1xx Social Science Course 3
809-1xx Social Science Course 3
Total 15
 
Total Program Credits and Institutional Requirements 63

General Education Options

View the Information Technology - Technical Support Specialist General Education Course Options.

Institutional Requirements

** The credits for 103-159 Computer Literacy-Microsoft Office and 890-101 College 101 are Institutional Requirements for graduation.

Academic Planner

Current students, please see your Advisor for your academic planner.

Transfer Opportunities

Check out the Credit Transfers page for more information.

Additional Information

*Enrollment may limit the campus availability or delivery of certain courses.

Students can earn both the Information Technology - Network Specialist and Information Technology - Technical Support Specialist associate of applied science degrees in only five terms by following the Dual Degree Information Technology - Network Specialist and Information Technology - Technical Support Specialist academic planner.

For co-curricular activities and opportunities related to this program/certificate, click here.