Information Technology - Technical Support Specialist

Associate Degree: 10-154-4
Campus: Fond du Lac

Moraine Park’s Information Technology - Technical Support Specialist program provides students with the skills to support microcomputer systems and their users in both stand-alone and network environments. Coursework offers both the theoretical and hands-on training to perform a variety of computer functions such as installing hardware and software, troubleshooting and repairing, providing computer and system maintenance, and manipulating databases, and also the knowledge of common software applications to assist others.

People working in this field need good skills in communication, time management and organization, as well as mobility and a willingness to work long hours (nights and weekends) and the ability to lift 
55 lbs. plus. They also need to be detail-oriented and be able to prioritize their work and have a desire to learn new things. Typical jobs include supporting the end user, setting up new computers, troubleshooting/repairing computers, staffing a help desk, training individuals and writing procedures. Advanced standing for skills gained through work experience is possible. Leads toward A+ certification.

Students enrolled in this program are eligible to apply for the STEM Scholarship.