Customer Service Certificate

Certificate: 97-106-5
Campus: Beaver Dam, Fond du Lac and West Bend

This certificate prepares students for entry-level customer service positions such as customer service representative or receptionist.

The coursework offers a foundation in computer skills typically used in customer service careers as well as develops the skills and techniques focused on meeting customer wants and needs.

Individuals interested in this field should enjoy providing information to and resolving issues for customers whether it is in person, using the telephone or on the Internet. They must also enjoy working with a computer to input and access electronic data.