Help Desk Services

The Help Desk is your first point-of-contact for computer-related support. Our goal is to resolve your questions and problems in a timely manner. If your issue cannot be resolved over the telephone, an I.T. technician will be assigned to your “case. ” We can assist you with:

• Multimedia stations in classrooms and labs
• Microsoft Office software such as Word, Excel and PowerPoint
• Log-ins
• College printers
• College PCs and laptops

Call the Help Desk anytime—24 hours a day, 365 days a year!

How to use the Help Desk:

• Give your name. You will also be asked for contact information the first time you call.
• If you need immediate resolution, state this up front.
• A Help Desk case is created each time you call. This helps the College identify system issues and with response times; it also allows us to communicate with you.
• The Help Desk will send you an e-mail each time a case is created, updated or closed.
• Your case information is readily available by accessing
• You may be asked to complete a short survey that can be accessed from a Web link that appears in the Help Desk e-mail you receive when your case has been closed. Please take a minute to evaluate our services so we can continue to improve our services to you.