Here are some common things you can try to troubleshoot the issue:
1. Delete Browser Cache
Try deleting your Temporary Internet Files, i.e. your browser cache.
- In Internet Explorer, this is done by clicking
Tools -> Internet Options -> General Tab -> Delete…
- In Chrome, this is done by clicking
Settings -> Tools -> Clear Browsing Data
- In Firefox this is done by clicking
Tools -> Options -> Advanced -> Network Tab -> Clear Now
2. Modify Security Suite Settings
If you temporarily shut down your anti-virus software and the links start working, there may be an issue with your security settings being set too aggressive. You will need to experiment with these settings to be able to connect to self-service as well as maintain acceptable anti-malware protection.
3. Modify Firewall Settings
If your laptop works while on campus, but not at home or your place of business, there may be an issue with your network or corporate network firewall. These are the most difficult to troubleshoot since you may not have access to change any settings at all.
4. Modify “Internet” Settings
5. Modify Browser Settings
Individual browser settings may have an effect as well.
For instance, if using Google Chrome, disabling DNS prefetching may resolve some connectivity issues. This is done by unchecking â€œPredict network actionsâ€¦â€ under Advanced Settings.
Still doesn’t work?
If you have tried the above troubleshooting options without success, your Banner PIN may need to be reset. This is done by opening up a Technology Help Line ticket by calling extension 4357 (on campus) or at 920-924-3481 (off campus).