Share this page
  • Share on Twitter
  • Share on Facebook
  • Share on Google Plus
  • Share on LinkedIn
Translate this page
  • Translate to English
  • Translate to Spanish
  • Translate to Chinese
  • Translate to German
  • Translate to French
  • Translate to Portuguese
  • Translate to Swedish
Listen to this page

How do I reach MPTC Technology Support Services?


Moraine Park Technical College is committed to supporting our students, faculty and staff with help desk services. We are here to help you resolve your issues by directly answering your question or by routing it to the appropriate technical help support. Please note the following available services with the respective contact information:

Online Learning Management System (LMS) – Canvas

DescriptionServicesContact Information
Provide 24-hour help desk support every day of the week via phone or online chat.
If the Instructure/Canvas staff are unable to assist, they will connect you with the correct contact at MPTC to resolve the issue.
Students and faculty use for technical assistance with Learning Management System questions.

For assistance with course work, students should contact their instructor.

Password or login issues should be directed to MPTC’s Help Desk, 1-877-230-3509, option #4.

 

Within Canvas, click on the “Help” link in upper right corner, and select from the menu.

Phone: 1-855-790-8839
Chat: Canvas Help Desk
Email: If experiencing a problem in Canvas, navigate to the page where you are experiencing the issue, click on “Help” in the navigation bar, and select “Report a Problem”.

IVC/Telepresence

DescriptionServicesContact Information
Instructional Technology provides technical support for IVC/Telepresence meetings and classes including assistance with connectivity and use of the equipment in these rooms.Instructional Technology staff provides onsite assistance at all three campuses.Phone:1-877-230-3509, option #1
On campus: An  IVC Help Button on phone located in IVC/Telepresence Rooms

Library Resources Center (Circulation Desk)

DescriptionServicesContact Information
The Library Resource Center staff is able to assist with email and student account information, along with library resource information via the web.Provides support for access to library electronic resources.

MPTC librarians are available to answer your questions during the following hours:
Monday – Thursday
8 a.m. – 9 p.m.
Friday and Saturday
8 a.m. – 4 p.m.

Web: http://mymptc.morainepark.edu
Services Tab,  Library Help to access Online Chat
Phone:  920-929-2470
Send your text message to 920-482-6588

Technology Help Line

DescriptionServicesContact Information
Provides 24 hour help desk support every day of the week. You can either call or submit a ticket online. Level 1 support staff will document your issue and attempt to resolve as quickly as possible. If they are unable to resolve your issue, the ticket will be forwarded to Level 2 technical support staff at the college.Password reset, myMPTC, printing, College computer hardware and software issues, wireless, the College’s Cisco phone system, student and employee email systems.

 

Off Campus: 1-877-230-3509
On Campus: Dial 4357Helpdesk Live Chat