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July 2017

Reaching For Stellar Service

July 20 @ 8:00 am - 12:00 pm
Fond du Lac Campus, Room O-103, 235 N National Ave
Fond du Lac, 54935
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$189

Explore the value of stellar service and the role of the service provider in achieving it. Price includes materials and refreshments. Participants will be able to: Describe what stellar service is and the challenges of delivering it. Discuss the benefits of customer loyalty to the service provider, the organization and customers. Know their role in building customer loyalty.

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Listen Effectively

July 26 @ 8:00 am - 12:00 pm
West Bend Campus, Room T-117, 2151 N Main St
West Bend, WI 53090 United States
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$99

Participants learn to listen so that specific and complicated directions are not misunderstood or misapplied. Learning activities help participants listen so that the message can be accurately interpreted, provide feedback while listening to demonstrate active receipt of a message, and incorporate appropriate body language into the listening process. Price includes materials.  

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August 2017

ISO 9001:2015 Revised Standard Overview

August 3 @ 7:30 am - 9:30 am
West Bend Campus, Room T-117, 2151 N Main St
West Bend, WI 53090 United States
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$99

Participants will learn the latest ISO: 9001: 2015 revisions and how they affect your business. Learn what the new requirements are for a quality manual and how to meet them. Price includes materials and refreshments. Upon completion, participants will be able to answer the following questions: How do you establish systems and records for increased Management Involvement and Accountability? How do you meet the new requirements for managing risks and opportunities? How is PDCA part of the new ISO standard…

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5S Visual Management

August 8 @ 8:00 am - 12:00 pm
West Bend Campus, Room T-117, 2151 N Main St
West Bend, WI 53090 United States
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$125

This overview of 5S introduces participants to the importance of creating a visual workplace where waste stands out. 5S creates a clean and safe workplace that helps support the other tools of Lean. Price includes materials and refreshments. Discuss why 5S is important. Learn why it is a requirement for Lean. Learn why it is called 5S instead of workplace organization.

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Spanish For School Administration, Teachers & Staff

August 8 @ 5:00 pm - 9:00 pm
West Bend Campus, Room T-208, 2151 North Main Street
West Bend , 53090
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$99

Provides functional Spanish language skills for school personnel who have occasional contact with Spanish-speaking students and visitors. Includes extensive training for non-Spanish-speaking classroom teachers who have Spanish-speaking children in their classroom. Approximately 45 lines of Spanish and numbers will be learned. No prior knowledge of Spanish is necessary.  Price includes materials. This course meets on Tuesdays, August 8 and 15; 5:00 p.m. - 9:00 p.m.  

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Metrology

August 10 @ 8:00 am - 4:30 pm
$299

Consistent, reliable, and accurate measurements are a requirement for any manufacturing business. This course introduces participants to dimensional metrology with exposure to various measurement techniques. Participants develop skills and knowledge of vernier calipers, dial calipers, depth micrometers, outside micrometers with both inch and metric scales, indicators, telescoping gages, sine bars, gage blocks, and instruments for surface analysis. Price includes materials, continental breakfast, lunch and refreshments. Upon completion, participants will be able to: Identify units of measurements Identify gage blocks and…

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Adult First Aid For The Workplace

August 14 @ 8:30 am - 1:30 pm
Beaver Dam Campus, Room K-212, 700 Gould Street
Beaver Dam , WI 53916 United States
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$80

Prompt action in an emergency medical situation can really make a difference. Are you prepared? In this class you will learn basic first aid and CPR in a relaxed environment. It fulfills OSHA requirements for bloodborne pathogens and first aid for business and industry. This is an instructor led, hands-on, course. Topics covered include: First aid basics Medical emergencies Injury emergencies Environmental emergencies Upon completion of this course, students receive an American Heart Association Heartsaver First Aid Course Completion Card…

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ISO 9001: Internal Auditor

August 16 @ 8:00 am - 12:00 pm
West Bend Campus, Room S-112, 2151 N Main St
West Bend, WI 53090 United States
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$955

Mandated by ISO 900l, quality auditing is a catalyst for corrective action, continuous improvement and adherence to the ISO standard.  Participants will learn how to accurately conduct an audit of mpany/Business processes, the required ISO procedures, and the QMS to ensure compliance.  Price includes materials and refreshments. This course meets on Wednesdays, August 16, 23, 30 and September 6, 13 and 20. Upon completion, participants will be able to answer the following questions: Understand ISO 900l standard and auditing requirements…

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Structural Welding Certification Exams

August 26 @ 8:00 am - 4:00 pm
$200

Wisconsin Statute #Ind.53.63 requires that all structural welding done in the state of Wisconsin be performed by state-certified welders. Single family or two-family dwellings and buildings used solely for agricultural purposes are exempt from this requirement. All tests are in accordance with AWS D1.1 Structural Steel Welding Code. All joint configurations and welding processes must meet the criteria given under section 3 of AWS D1.1 titled Prequalification of WPSs. Exam Information: All tests are given by State of Wisconsin Weld…

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Green Belt Certification–Face-To-Face Format

August 29 @ 8:00 am - 4:30 pm
West Bend Campus, Room T-117, 2151 N Main St
West Bend, WI 53090 United States
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$3900

The Wisconsin Technical College System (WTCS) – Green Belt Certification takes your employees to the next level of training in the Six Sigma philosophy. The certification includes 88 hours of classroom training and 5 hours of individualized coaching on your project. Participants will apply the skills and tools learned to their workplace project (This is a prerequisite for the Six Sigma Black Belt Completion Program.) Price includes a timed version of Minitab, project coaching, book, materials, lunch and refreshments. Fall…

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